FORMAL LETTER


Head Office                   

                                                                        13  Greenwich Road, 2nd floor
Hotel Hilton                                                      Liverpool
27  Dowing Street                                             BBB  45A
London                        
AAA 87B                                                         19th of July of 2012


 Dear Sir/ Madam,


I am writing  to express my dissatisfaction with the treatement that we have received in your hotel ... last week end.

My family and I had decided to spend a relaxing week end in London, and we had supposed that the best place to achieve this relax could be your hotel.
We had heard that your hotel was a bit expensive, but his service could be according to this price, and we could have some beautiful and marvelous days.

When we  arrived with our car, which is a little old, we had the first bad impression, because nobody wanted to park it. We felt very bad, because we thought we had not the necessary social level to stay in your hotel. Secondly, during the first night, we didn't have a good rest, cause one of the windows did not close correctly and in our room there was no silence. When we called to the reception to complain about this, they did not do anything until we repeated the call three times.
On Saturday we had a really good day and we have no problems, but on Sunday the bad treatment was repeated by the waiters during the lunch, because they were extremely rude with us.

I would like to receive an explanation and apology for the unacceptable treatment we received. Also we want  to claim a ten per cent of discount over the price we have paid which you should pay back in the following account:   2056  22000005   4500078.

Yours faithfully,


Sergi Sebastià Royo